Why do customers constantly believe that they know the flow of events that happened BEFORE THEY ARRIVED??? The store has been open for over 12 hours before you walk in here. I was here for over 5 hours before you walked in here.
This is not even a claim of greater knowledge just the simple - much happened before YOU GOT HERE. why are YOU telling ME the customer I've been working with for over an hour got here after you who JUST NOW arrived???